- Homecare service
Yorhealth (Supported Living) Ltd - Midlands
Assessment report published 11 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: 13 April 2025 to 8 May 2025. This assessment was completed to identify if the required improvements had been made following a previous inspection. The supported living and domiciliary care service provides personal care to adults and children of all ages living with physical disabilities, sensory impairments, dementia, mental health conditions and Learning disabilities or autistic spectrum disorder. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider delivered safe care and treatment to the people they supported. People had risks identified and plans put in place to reduce these. The provider had safe recruitment practices and ensured staff had an induction and training for their role. People received support with their medicines and staff followed infection prevention procedures. People were safeguarded from abuse. People had their individual needs assessed and care plans were in place which were reviewed regularly. The principles of the Mental Capacity Act were understood, and staff ensured people were supported to make choices and decisions. Staff were kind and caring and understood people’s individual preferences. People were supported to access their family, follow their interests and access the community. There was a vision in place to provide person-centered care and leaders had developed systems which supported this. There were governance arrangements in place which monitored the quality of the service and systems were in place to learn and improve. The provider worked in partnership with other agencies to provide people their care and support.
People's experience of this service
People were safe living at the service. Relatives spoke positively about the staff supporting people, feeling they knew people well and had the skills to support people. Staff were described as caring and relatives had confidence about people’s safety when using the service. People had access to support to manage risks to their safety and were involved with health professionals as needed. Relatives told us they were engaged with the service and in people’s support and could raise any concerns if they needed to with managers.