Thakray Dental Practice

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced on-site inspection on 28 April 2026

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Strood in Kent and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms, of which 2 were currently in use. At the time of our inspection, there was a total of 10 staff, of which there were 3 dentists, 4 dental nurses, a dental hygienist, and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, a dental nurse, and a receptionist.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

People's experience of this service

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included,

Patients commented positively about the staff. “staff make you feel welcomed, very professional but friendly” and “Staff are kind and easy to talk to “

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “ I can get appointments when I need to” and “ I easily got an appointment on the same day when I had toothache”

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “ I have had all of my options explained in detail”

Patients said when they were nervous or anxious about attending staff were kind and accommodating. “despite being very nervous, staff help me feel calm and comfortable”

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “I was given information about my gum condition to take away”The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken