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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development.

We saw that there was induction training documentation in place. The practice manager and staff members confirmed they had access to a structured training and development programme. Each person had their own individual continual professional development (CPD) plans. This ensured that the people in their care were being supported by a well-trained and competent staff team.

Staff confirmed to us that they had undertaken all necessary mandatory training. We saw staff training certificates that included Emergency First Aid at Work, CPR Basic Life Support, Infection Control and Child and Adult Protection. The staff were aware of the required amount of training and continual professional development required to enable them to remain on the dental register. We saw from the staff files that staff had yearly appraisals. This meant that people received appropriate professional development and were able to obtain further qualifications.

We were told that the staff had worked together at the practice for some years, and that they had regular staff meetings. We saw the minutes of the staff meeting for March 2013, and this included the topics patient appointments, staff training courses and general cleaning information. There was also a refresher training provided in relation to medical emergency situations.