Cygnet Kenney House

Ratings

• Overall

  Requires improvement

• Safe

  Inadequate

• Effective

  Good

• Caring

  Requires improvement

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

We assessed Cygnet Kenney House from 9 to 11 September 2025.

We assessed the service due to intelligence received about the service and because it had not been assessed before.

Cygnet Kenney House was registered with CQC in April 2025 to deliver the regulated activities: Assessment or medical treatment for persons detained under the Mental Health Act 1983 and Treatment of disease, disorder or injury. The service had a controlled drugs accountable officer. The service did not have a Registered Manager however, the interim hospital manager had applied to be the Registered Manager.

We visited the following wards as part of the assessment:

• Billington ward, adult psychiatric intensive care unit for women with 12 beds.
• Baldock ward, adult acute ward for women with 16 beds.
• Harben ward, a high dependency rehabilitation ward for women with 16 beds.

At this assessment we identified breaches of regulations: 12 Safe Care and Treatment and 18 Staffing.

At this assessment we assessed 2 assessment service groups; Acute wards for adults of working age and psychiatric intensive care units where we assessed 33 quality statements and Long stay or rehabilitation mental health wards for working age adults where we assessed 33 quality statements.

We rated the service as Requires Improvement. In the acute wards for adults of working age and psychiatric intensive care units, we found 2 breaches of regulations in relation to: staff responsiveness to incidents, medicines management, oversight and implementation of policies and procedures, staffing levels and allocation of staff and ensuring staff receive an induction into the ward they are working on and receive regular supervision. In the Long stay or rehabilitation mental health wards for working age adults, we found 2 breaches of regulations in relation to staff responsiveness to incidents, assessment and mitigation of environmental risks, staffing levels and allocation of staff and ensuring staff receive an induction into the ward they are working on and receive regular supervision.

We have taken enforcement action for regulations 12 and 18 for the rehabilitation service and 18 for the Acute and PICU service and asked the provider for an action plan in response to the concerns found at this assessment relating to regulation 12 for the Acute and PICU service.