- Homecare service
Onecare-uk Ltd
Assessment report published 14 September 2026
Contents
Ratings
Our view of the service
Onecare-uk Ltd provides supported living to people with learning disabilities, autistic people, sensory loss and mental health needs. At the time of this assessment the service provided support to 35 people in various supported living addresses.
The Care Quality Commission (CQC) only assesses support provided to people who receive the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service met the requirements of the ‘Right support, right care, right culture’ guidance and promoted people’s rights, independence and equality.
Assessment activity started on 7 July 2026 and ended on 11 August 2026.
We conducted this assessment due to the length of time since the previous rating.
The last rating for this service was good (Published 30 March 2019). At this assessment, the overall rating for the service has remained good.
People were safely supported by staff that had knowledge and understanding of their individual support needs. People were supported to take positive risks where this enhanced their quality of life. Staff understood people’s emotional communication and responded effectively to signs of distress, anxiety and frustration.
People were protected from avoidable harm, and staff understood how to recognise and respond to safeguarding risks. Staff were recruited safely. When needed, people received their medicines as prescribed.
Staff understood and managed risks, worked effectively with health and social care professionals, and monitored people’s health and wellbeing. There were sufficient skilled and competent staff to ensure people received safe and good quality care.
Staff worked collaboratively with people, relatives and healthcare professionals to support positive outcomes and continuity of care. People told us they were involved in decisions about their care and that staff respected their choices, sought consent and delivered support in a person-centred way.
Staff understood their roles, felt able to raise feedback, and were committed to continuous improvement. Feedback from staff reflected a positive culture where they felt supported by the registered manager, able to raise concerns and part of the team.
The registered manager was visible, approach able and actively involved in the delivery of care. This hands-on approach enabled them to maintain a strong understanding of people's needs and provided staff with regular support and guidance. The registered manager and staff were open and transparent throughout the assessment process.
Leaders and staff shared a clear vision based on listening, learning and trust. The service provided care that supported people to live independently and maintain control over their lives.
People had choices about how they wanted their day-to-day care delivered and staff respected their decisions. People’s care and support reflected their choices, preferences, personalities, needs and individuality. Care was based on latest evidence and good practice.
Staff worked with agencies involved in people’s care for the best outcomes and smooth transitions. They monitored people’s health to support healthy living. Staff ensured people had choice and control and consented to their care.
Governance systems were in place and were used to monitor quality, respond to feedback and maintain oversight of key risks.
People's experience of this service
During this assessment, we spoke with 7 people who received care and support and 8 relatives. Feedback obtained was consistently good about the care and support people received and the overall running of the service.
People felt safe with how their care and support was arranged, delivered and monitored and this was confirmed by relatives we spoke with. A relative said, “My[family member]is safe because the carers understand [their] needs and they are lovely.” Another relative told us, “My [family member] is relaxed around staff, and they bring out the best in [them].”
People and relatives told us care staff were caring, supportive and empathetic. A person said, “Care staff are all good. They are always on top of everything.” A relative said, “All the carers are kind and patient.”
The registered manager fostered a positive culture and worked with external health and social care professionals to help ensure people’s health and wellbeing was maintained, and they received continuity of care.
People’s care was provided in accordance with their individual needs from a team of consistent staff who knew them well. This provided continuity in their care arrangements.
Feedback about the management of the service and the quality and standards of care provided was positive. A relative told us, “I have a lot of confidence in the organisation, the managers are very approachable even out of hours.” Another relative said, “I would recommend the organisation to others and communication is good. The[registered manager]is excellent and so [the managers]. If any issues arise, they will sort them out.”
People and their relatives felt able to complain and were confident that if they did, appropriate action would be taken, and improvements would be made. A relative said, “I know I can call the managers if there was a problem and they always respond quickly.”
We met and spoke with staff which included the registered manager, managers and care staff. Staff told us they were well supported by management. They told us there was a positive morale amongst the team and they worked well together to support people effectively.
We obtained feedback from external professionals as part of this assessment. Feedback obtained was positive and no concerns were raised.