- Homecare service
Onecare-uk Ltd
Assessment report published 14 September 2026
Contents
Ratings
Our view of the service
One Care Ltd is a domiciliary care agency registered to provide personal care. At the time of our inspection the service provided care and support to 145 people with a range of needs and disabilities including dementia and other conditions associated with ageing, people with a learning disability, autistic people and mental health needs.
The Care Quality Commission (CQC) only assesses support provided to people who receive the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service met the requirements of the ‘Right support, right care, right culture’ guidance and promoted people’s rights, independence and equality.
Assessment activity started on 7 July 2026 and ended on 11 August 2026.
We conducted this assessment due to the length of time since the previous rating.
The last rating for this service was good (Published 30 March 2019). At this assessment, the overall rating for the service has remained good.
People were safely supported by staff that had knowledge and understanding of people’s individual support needs. People were protected from avoidable harm, and staff understood how to recognise and respond to safeguarding risks. Staff were recruited safely. Medicines management systems were in place.
Care was effective and specific to each person’s needs. Care plans reflected people’s preferences, routines, and risks. Preferences, such as gender for personal care, were respected and accommodated.
Staff understood and managed risks well, worked effectively with health and social care professionals, and monitored people’s health and wellbeing. There were sufficient skilled and competent staff to ensure people received safe and good quality care.
Staff worked collaboratively with people, relatives and healthcare professionals to support positive outcomes and continuity of care. People told us they were involved in decisions about their care and that staff respected their choices, sought consent and delivered support in a person-centred way.
Staff understood their roles, felt able to raise feedback, and were committed to continuous improvement. Feedback from staff reflected a positive culture where they felt supported by the registered manager, able to raise concerns and part of the team.
The registered manager was approachable and actively involved in the delivery of care. This hands-on approach enabled them to maintain a strong understanding of people's needs and provided staff with regular support and guidance. The registered manager and staff were open and transparent throughout the assessment process.
Staff worked with agencies involved in people’s care for the best outcomes and smooth transitions. They monitored people’s health to support healthy living. Staff ensured people had choice, control and consented to their care.
Governance systems were in place and were used to monitor quality, respond to feedback and maintain oversight of key risks.
People's experience of this service
During this assessment, we spoke with 10 people who received care and support and 8 relatives. Feedback obtained was consistently good about the care and support people received and the overall running of the service.
People felt safe with how their care and support was arranged, delivered and monitored and this was confirmed by relatives we spoke with. A relative told us, “The agency definitely feels safe and I would recommend this company.” Another relative said, “We have absolutely no concerns regarding the care provided which is caring and professional.”
People and relatives told us care staff were caring, supportive and empathetic. A person said, “[The carers] are very kind, caring and considerate.” A relative said, “The carers are brilliant. They are pleasant and polite. Nothing is too much trouble.”
The registered manager fostered a positive culture and worked with external health and social care professionals to help ensure people’s health and wellbeing was maintained, and they received continuity of care.
People’s care was provided in accordance with their individual needs from a team of consistent staff who knew them well. This provided continuity in their care arrangements. A relative told us, “Staff are professional and understand[my family member’s] needs.” A relative said, “I have confidence in management because I requested the same carer and this has been organised.”
Feedback about the management of the service and the quality and standards of care provided was positive. A relative told us, “I have confidence in management and the company. I am satisfied with things, the carers are good, well trained and have a positive attitude. Everything is running smoothly.”
People and their relatives felt able to complain and were confident that if they did, appropriate action would be taken, and improvements would be made.
We met and spoke with staff which included the registered manager, office manager and care staff. Staff told us they were well supported by management. They told us there was a positive morale amongst the team and they worked well together to support people effectively.
We obtained feedback from external professionals as part of this assessment. Feedback obtained was positive and no concerns were raised.