Holmhurst Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

When staff interacted with people they were treated with kindness, empathy and compassion and respected their privacy and dignity. Staff knew people well and we observed staff giving people time to process and respond to them.

One professional, when asked what the service did well, told us, “They are caring and want the best for the people they are supporting.”

We observed members of the management team treating people with kindness and observed they had a good rapport with people.

People could receive visitors when they wanted. When visitors came to the home there were private spaces both inside and outside the home which people could utilise.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

One person told us they had choice and control over every aspect of their lives. They told us they choose what to wear, when to get up and go to bed and chose their meals. We observed staff offering people choice and responding to their wishes throughout the inspection.

The registered manager told us, “When we assess people we ask about their preferences. I sit down again with people when they move in, and they can tell us what they want. They have a choice not to disclose their history. We build on assessments as we get to know people, we don’t always get it right the first time, it’s about learning and documenting.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing. Staff were positive in empowering people to be as independent as possible and celebrated this.

We observed the mealtime experience for people. People chose what they wanted to eat and where they wanted to eat it. Some people preferred to eat their meals alone and this was respected by the staff team. We observed 1 person preferred to have a lighter lunch and their main meal in the evening and this had been accommodated.

People were in control over how they spent their days. They could choose if they wanted to go out and where they would like to go and how long they would want to be out for.

The service listened to and understood people’s needs, views, and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress.

The registered manager told us, “We make sure staff are informed of what signs to look out for if a person is in discomfort or unwell, for example, if someone starts self-isolating or stops eating. Staff will complete the National Early Warning Score (NEWS), and people have gone to hospital when needed.”

During our on-site inspection we observed staff lowered themselves to people’s eye levels and spoke with people at a pace which worked for them.

The service cared about and promoted the wellbeing of their staff and supported and enabled them to always deliver person-centred care.

Staff members we spoke with told us the home was a nice place to work, and said they could ask their manager for support, and felt the management team would respond appropriately in a timely manner.

Staff also told us the provider offered opportunities for personal and career development.

Team meetings were held to discuss issues relevant to the service or staff experience. A staff survey had been issued to encourage feedback. The feedback received was positive.