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Inspection report

Date of Inspection: 11 April 2012
Date of Publication: 14 May 2012
Inspection Report published 14 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The provider was meeting this standard.

User experience

People told us that they had had a very positive experience of staff at this location. They commented on the professionalism and caring attitudes of staff.

The February 2012 report of the annual patient survey demonstrated that 100% of respondents had confidence in the nurses and doctors treating them.

Other evidence

Staff received appropriate professional development. The consultant doctors were granted practicing privileges through the Medical Advisory Committee and there was a process of annual review. Staff have had an induction and mandatory training. Clinical staff have undergone clinical competency checks. Discussion with staff confirmed this.

Staff confirmed that they were able, from time to time, to obtain further relevant training. This included detailed training and updates about the clinical trials in which they were involved.

The provider safeguards high standards of care by creating an environment where clinical excellence was expected and provided.