- Dentist
The Red House Dental Practice
Assessment report published 4 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 13 May 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks.
Infection control procedures in place were effective.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Red House Dental Practice is in Malton and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 16 staff, of which there were 3 dentists, 8 dental nurses, 2 dental hygienists, 1 clinical dental technician, the cleaner and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 6 dental nurses, 1 dental hygienist and the practice manager.
People's experience of this service
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 52 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Friendly staff, nice well-presented waiting, reception and treatment rooms. Very clear communication and great treatment. I feel very well looked after.”
“Asked all the time if I was OK.”
“The practice embrace change and are always at the cutting edge of technology.”
“Appointments are easy to schedule, and the team are very accommodating.”
“Wouldn’t consider going anywhere else the hygienists, reception team and the dentists are all great.”
“I have always been very impressed with the Red House practice and the staff and level of expertise.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.