Summerfield Private Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives gave positive feedback about the staff who were described as very kind and caring. One person said, “They [staff] are so good, I feel that they treat me as a human being and not as pounds in the account.” Another person said, “Staff are great. They always make time to have a chat with me.”

We observed staff approach was person-centred and caring. People told us their privacy and dignity was maintained. One person said they would like more privacy when professionals visited and when they received a phone call. The provider said they would address this.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People's bedrooms were personalised and arranged to their liking and any preferences were accommodated. One person had moved in with their cat and said they were very happy they had been able to bring the cat with them. Another person told us how much they enjoyed watching the birds from their bedroom window.

Activities were planned around people's likes and were discussed at residents' meetings. A wide variety of activities were provided both inside the home and out in the community.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff described how they offered people choices and promoted their independence. People felt they were able to make their own decisions, and these were respected by staff. Comments included; “I wouldn’t have decided to stay here if I had to do what staff told me to do. I can get up and go to bed as I wish. I get myself washed and dressed, go outside in the garden or watch TV” and “I know what I can and can’t do myself and what I like and don’t like to do. The staff do too.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Overall people said staff responded promptly when they requested assistance, although 1 person said they often had to wait for up to 20 minutes for staff to respond to their buzzer. The provider confirmed the call bell system does not have the facility to monitor response times. They agreed to discuss call bell response times with people to ensure these were timely. We observed the call bell sounder near the front lounge was very loud. The provider explained this was so staff could hear it and said people who had rooms near the sounder had not raised any concerns but agreed to keep this under review.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Both registered managers were visible in the service working alongside and supporting staff. Staff told us they felt valued and supported and this was also evident in the positive feedback we saw in recent staff surveys.

The provider had invested in an app that staff could access for support with wellbeing, including mental health, menopause and counselling.