Cherry Tree Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people felt well-supported, cared for and were treated with dignity and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and family members feedback told us people were treated with kindness and privacy and dignity respected. One person told us, “They’re [staff] very polite.” Another person said when asked if staff were kind and caring, “I find they are. All of them.” An external health professional told us, “Whenever I have visited Cherry Trees the service users have always appeared happy.” Staff spoke about people in a caring way were generally observed to be treat people kindly.

People were treated as individuals and their care, support and treatment met their needs and preferences. The management team and staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Feedback from people, family members, staff and observation indicated people were understood and treated as individuals. When asked if staff knew them and their preferences well people’s responses included, “Yes”, “I think they do”, “Yes”, and “Yes, indeed they do. They’re wonderful.” The service had a consistent staff team who were able to describe people’s individual preferences and demonstrated they knew people well.

There were systems in place to ensure people received care which promoted their independence, choice and control. When asked if staff support people to continue to be as independent as possible people told us, “Yes. They only take over if I ask them to”, “I clean my teeth and my face. I do that for myself”, “Yes. They do things for you and they don’t make a fuss about it, but they let you try first.” A family member confirmed this saying, “Yes and he wants to do things for himself.” People had access to mobility aids and at lunch time we saw people were provided with the support they needed. Staff understood people’s rights to make choices and people confirmed choices were made available to them.

Staff and the management team listened to and understood people’s needs, views and wishes. Staff usually responded to people’s needs and acted to minimise any discomfort, concern or distress. We discussed the delay and response provided to one person who requested personal care support at a busy time of the day with the management team who agreed to address this with the staff group. People told us call bells were responded to in a timely way and the registered manager undertook audits of this. A person said, “I press this [call bell] when I need someone. I try not to be a nuisance, but I press it if I need to and someone comes quickly.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff felt valued and were clear that they could speak with the management team at any time and felt that their views, opinions and suggestions would be listened to. The registered manager understood the need to make reasonable adjustments for staff who had social, religious or culture needs to fulfil. Individually tailored support for staff could be offered if specific situations arose. Staff told us about occasions when they were able to take short notice leave due to personal or family commitments.