Practice Plus Group Surgical Centre, Devizes

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an inspection of the centre on the 26th of May 2026. We inspected all quality statements across safe, effective, caring, responsive and well-led key questions.

We rated this service as good. Staff spoke positively about working at the centre, indicating a supportive culture. Patients reported receiving good standards of care. There was evidence of a learning culture, with incidents reviewed and practice improved as a result. Staff demonstrated good practice in meeting the needs of patients with additional needs, including effective use of communication support (e.g. Language Line) to enable timely care. Prompt action was taken when out-of-date medicines were identified, with immediate removal and replacement arranged.

The environment met required standards, with facilities compliant with Health Building Notes (HBN) and supporting systems (e.g. water, waste, ventilation).

A small number of records lacked documented pain scores; however, pain assessment and communication were observed to be effective in practice. Not all staff were aware of mortality and morbidity (M&M) meetings or the learning from these.

People's experience of this service

Feedback from patients, families and carers was overwhelmingly positive. Patients reported staff treated them with kindness and dignity and provided effective care and treatment. Communication within the centre was described as “very good”. People did not experience discrimination or inequality, and reasonable adjustments were made for those with disabilities and communication difficulties.