Short Term Assessment and Re-ablement Service

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
Staff treated people with respect and consideration. Care was delivered in a way that protected people’s dignity, ensuring their privacy was respected. A family member told us that their relative, “has told me (they have) felt well treated with respect and dignity and that (they are) treated always as a person”.
Everyone that we spoke to confirmed that they were treated with kindness and that they listened to them and provided care that reflected their personal needs and goals. One relative told us, “They genuinely care, they are people carers. The carers are excellent and highlighted all the problems and some solutions. It’s been really good and (relative) has adapted to care because they are so good. “
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
Staff treated people as individuals and provided care that was tailored to each person’s needs and goals. Care plans were created with the person to ensure all their preferences and needs are captured. As the service focussed on reablement these goals were often physical and emotional. These were reviewed regularly to ensure people’s changing needs were captured. One staff member told us, “Support plans can be amended through our visits, for example, if they have achieved a goal it can be signed off on the day and also if we notice they are struggling with something we can add to (the) support plan.”
Feedback from people who were supported by STARS confirmed that the care met their needs. One person said, “The carers were really good and helped me get back my independence. At first they did my food and then I started to do it myself with them watching and encouraging me.”
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
Staff encouraged people to become more independent as their reablement support commenced. Care plans were followed which ensured the right support was offered and regular reviews ensured this was at the correct level. Equipment was sourced through the in house occupational therapy (OT) team to help people with their independence. A staff member told us, “When the OT comes out to visit they can see if the service user would benefit from any adaptation such as, grab rails, perching stools or any other equipment which would help the service user to become more independent. Just by having a perch stool in place in the kitchen for example could benefit a service user to prepare their food independently.”
People who were supported by the service confirmed that their independence was promoted. One person said, “The carers are so good. I want to be independent and they encourage me to do as much as I can. They are very patient and wait for me to do things myself.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Staff responded promptly and sensitively to people’s immediate needs, ensuring support was delivered at the right time and in a way that respected each person’s preferences. Advice and equipment were obtained from the occupational therapy team when appropriate and staff also explained how and when they would contact other healthcare professionals such as the district nurse or the GP if there was a concern about a person’s health. One staff member told us, “Service users are assessed daily, and any changes in needs are documented and acted upon promptly. For example, visits may be reduced when a service user gains independence in specific tasks.”
People were confident in the staff’s abilities. One person said, “They are well trained, they encourage but they know what they are doing. This morning I nearly fell and they told me ‘take your time, don’t rush, there isn’t any hurry’ and they never rush me.”
 

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.
Staff said they felt supported and were happy in their roles. They received the necessary training and had regular supervisions. Regular staff meetings provided staff with the opportunity to discuss any issues and raise concerns and all staff said they would feel comfortable to do so. One staff member said, “I feel confident in raising any concerns and am reassured by the supportive and responsive approach from management.”
Staff reported being part of a team that supported each other and enabled them to provide a high standard of care. One staff member said, “I feel we are listened to by managers and work colleagues if we have any concerns. We have our team meeting weekly where we give feedback of all our service users and pass on any information that is required to our line manager and colleagues. We have one to one with our mangers and regular supervision checking on all our health and well-being. We do hand overs after every shift.”