Jays Homecare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were thoroughly and effectively assessed using a person‑centred approach. Comprehensive assessments were completed on admission and regularly reviewed, covering health, mental wellbeing, communication, daily living skills, risks, and social needs.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff demonstrated knowledge of people’s needs and worked in line with current guidance and used information from assessments to deliver effective and personalised care.People and their relatives told us they were happy with how the provider supported them.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

All staff had a detailed knowledge of the people they worked with and how to support them safely and to have maximum control over their lives. A staff member said, “We let the client tell us which way they want to go with things.”

The service worked closely with external partners such as GPs, mental health teams and district nurses. A person said, “I usually have to go between a memory clinic and psychiatrist and my GP, they all work together and the carer helps make that happen.”

The service supported people to maintain their health and wellbeing in ways that promoted independence, choice and control. Staff encouraged people to adopt healthier lifestyles and, where possible, helped them reduce their future care and support needs.

Individual assessments and care plans clearly identified people’s physical health, mental health and lifestyle needs, with guidance for staff on how to support healthier choices and manage potential risks.

Staff encouraged people to maintain a balanced diet, and for those living with conditions such as diabetes, they supported them to prepare suitable meals and make healthier choices. When providing personal care, staff prompted people to do as much as they could for themselves, helping them maintain independence.

The service ensured people were supported to access healthcare services as needed. Training was available to staff about various health conditions, and the registered manager told us they would source additional training should a person be living with a condition they were not familiar with. Information about individuals’ health conditions was available within their care records.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

Regular reviews of people’s care and support needs enabled people and their relatives to give feedback and make any changes to the support received. This ensured the person’s wellbeing and enabled additional support to be offered if needed.

Feedback from staff confirmed a strong commitment to improving outcomes for people, such as regularly asking if the care and support met their needs and wishes.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff had completed training on the Mental Capacity Act and demonstrated a good understanding of its principles.