- Homecare service
Mentaur Community Support Limited
Assessment report published 13 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 17 February 2026 to 4 March 2026.
We assessed all quality statements from safe, effective, caring, responsive and well-led key questions. The overall rating of the service was required improvement.
Mentaur Community Support Limited supports people living with a learning disability and autistic people in supported living with personal care. Accommodation is provided in separate units each with communal lounge, with a dining area and kitchen. At the time of this assessment there were 4 people using the service who were in receipt of regulated activity. CQC only inspect the services received by people who are receiving regulated activities.
We assessed the service against the ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Not all people were encouraged to lead their lives in their chosen way and take control of decisions about their care. Independence was not always effectively encouraged or supported. People were not always supported to have maximum choice and control of their lives
People received dignified care that respected their privacy, but care and support was not always person-centred. Individualised care and support plans were in place however these could be improved to contain people’s lists of medicines and equipment as well as goals and aspirations. People’s preferred communication styles were known and respected. Staff knew what people were communicating by patterns of actions, gestures and speech.
Staff completed safeguarding training and knew how to raise concerns. The provider did not always assess and manage risks, and some improvements were required to the environment, care planning, medicines management and audit processes. We found there was enough staff deployed to meet people’s needs, although feedback received included a high staff turnover and occasional staff shortages, mainly at weekends. We found staff were knowledgeable about people’s individual needs.
We identified 2 breaches of legal regulations in relation to person-centred care and good governance.
Quality monitoring processes did not identify all the concerns we found during this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment
People's experience of this service
We used the CQC Quality of Life tool as part of our assessment of Mentaur community support limited. This tool considers the experience of people receiving care and focuses on what daily life feels like for them within the service.
Our observations showed that people were supported to take part in activities within their home.However not all people were being supported with external activities, this was discussed with the management team during this assessment.
The service did not collect information about how people were progressing with, or having difficulties with, their hobbies, interests or long-term aspirations and goals.
People and their relatives told us they felt safe and received safe care. When asked if they felt their relative received safe care, one relative told us, “Yes, 100%. They communicate with me.” Most people and their relatives told us their needs were met. We received mixed feedback regarding staffing numbers, and how responsive staff were to their needs. One person told us,“We can’t always go out if there is not enough staff”. A relative told us, “I feel there are enough when I go in.”
There was a complaints process in place which was available in easy read format, and people, and their relatives told us they would be confident to make a complaint if required. One relative told us, “I would talk to the manager or email.”
Although people and their relatives were mainly happy with the service this assessment found elements of care that did not meet expected standards.