EvoDental Liverpool Clinic

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible.

Staff were clear about the importance of providing emotional support to patients and were aware of the level of commitment required from patients undergoing this type of treatment. All staff we spoke to demonstrated their awareness of how vulnerable patients can feel during their journey, and how they needed to support and reassure patients.

The practice displayed its opening hours and provided information on their website.

The frequency of appointments was agreed between the dentist and the patient, based on their needs and during the recovery process.

The practice provided telephone numbers for patients needing help or support following treatment. The practice explained to us the level of access a patient had to their oral surgeon throughout their treatment. Patient feedback we reviewed demonstrated that this was something patients valued and were particularly grateful for.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.