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Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF


Inspection carried out on 17 January 2013

During a routine inspection

People who use the service told us that the staff were �very thorough and professional�. One person said �I have confidence in the advice I receive�.

People who use the service told us that their privacy and dignity was maintained and that they had been listened to by staff. All consultations, tests and examinations were carried out in individual consulting or treatment rooms.

Staff told us they were supported by their manager and that communication was good within the team. One member of staff told us that the �continuity of staff was good�.

One person who used the service said �this was the best service available�. He told us that he was spoken to �in a caring and professional manner� and that the service was �quite personalised�.

We were told by the provider that we had been using the wrong telephone number for their service. This has subsequently been corrected to 020 7403 5294.