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Scott Care's Medway Branch Requires improvement

All reports

Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 31 January 2013
Inspection Report published 31 January 2013 PDF


Inspection carried out on 7 December 2012

During a routine inspection

During this inspection, we looked at records at the providers offices. We spoke to staff and people who use the service to gather their feedback and views.

People consented to the care and treatment they received and were able to make changes to their care packages when they needed to. Records were accurate and up to date and reflected peoples� care needs.

Staff were recruited fairly and the service undertook the necessary checks to ensure that staff were fit to work for the service. Staff received support and training that enabled them to deliver care safely and meet peoples� needs.

The provider responded appropriately to complaints and investigated them where necessary. People told us �If I have any concerns or want to change anything I can just phone the office and they sort it all out for me�.