Anco Care Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People told us staff respected their privacy and treated them well. People described their relationships with the registered manager and staff as very good and said the service had a positive impact on their lives. One person said, “The staff and registered manager are like family to me, so lovely and caring and understanding.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us staff knew them well and respected their preferences. Comments from people included, “I have regular carers, and I get on well with them.” And, “They [staff] are always attentive and have time to listen, we discuss everything, if things need to be changed, we talk about it together.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

One person told us how their independence had improved as a result of receiving support from the registered manager and staff, saying, “I was in difficult situation with [healthcare condition] but with the help of [registered manager] and staff I am able to do so much more than before” Another person said, “I feel in control, they [staff] don’t push me to do anything I don’t want to do.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s care plans guided staff on when to raise a concern and seek professional advice. Staff recorded observations during care visits and told us they would contact senior staff promptly if people needed additional support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported and had regular team meetings and supervisions where they could discuss their job roles, and any support they needed. The registered manager valued staff, and staff told us they felt well supported. One member of staff said, “The support we get here is amazing, it’s a very good company to work for.”