- Homecare service
One World Care
Assessment report published 6 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 21 September 2026. One World Care is a domiciliary care service providing support with personal care to people living in their own homes. This assessment was carried out due to the service not been previously inspected since its registration with the Care Quality Commission.
This assessment looked at people’s personal care and support. At the time of our assessment, 6 people were in receipt of a regulated activity of personal care. Not everyone supported by the service received the regulated activity of personal care and therefore their service did not come under our assessment remit.
Systems and processes were in place to safeguard people from abuse and were operated effectively. The service promoted a culture of learning, based on openness, honesty and transparency. People were involved in managing risk with new and emerging risks responded to these in a timely manner. Effective systems were in place to record, review and respond to accidents, incidents and other safety events.
There were robust arrangements in place to support the safe management of medicines. Staff received appropriate training and competency assessments to ensure medicines were administered safely.
There were sufficient number of staff to meet people’s needs. Staff worked together both internally and with external agencies to ensure people received coordinated care and support.
Staff sought peoples consent before providing care and support. Where appropriate, people were supported to access GP and primary care services.
Effective systems for monitoring quality and safety were in place, including audits, spot checks and oversight of practice. Feedback from people was obtained by the service and valued by the provider to support improvements within the service.
The provider fostered an open and supportive culture where staff felt able to raise concerns and share ideas. Staff described the registered manager as approachable, visible and committed to both staff wellbeing and service improvement.
Staff knew people well and ensured consistency, they responded quickly when health needs changed, seeking advice from healthcare professionals as needed.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.
Staff understood people’s communication needs and communicated effectively with people using appropriate methods.
The provider expressed a strong commitment to delivering person-centred care. Staff described the team as hardworking and dedicated, reflecting the positive culture within the service.
People's experience of this service
People and their relatives spoke positively about the care and support they received from the service. They told us they felt safe with staff and were supported in a way that met their individual needs and preferences.
People consistently described staff as kind, caring and compassionate. One person told us, "The staff are lovely and always treat me with respect." Another said, "They’re very dependable."
People felt staff had the skills and knowledge to support them safely and effectively. One relative told us, "The staff know what they're doing and keep us informed."
People told us staff respected their privacy and dignity and promoted their independence wherever possible. One person said, "The staff always make sure my privacy is respected and ask me how I want things done."
People and their relatives felt comfortable raising concerns or providing feedback to the management team and were confident these would be addressed. One relative said, "I would have no hesitation in speaking to the manager if I had any concerns," and "Any issues are dealt with quickly and professionally."