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All reports

Inspection report

Date of Inspection: 9 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 77.88 KB

Overview

Inspection carried out on 9 December 2013

During a routine inspection

We found that consent was sought from people about all aspects of their care and treatment and where people were unable to make decisions best interests meetings were held involving relatives and the health and social care professionals.

People experienced effective and safe care which met their needs and promoted their rights. Care was person centred and delivered by a skilled multi-disciplinary team. People told us that the staff and the services offered were �Superb, there�s no other word for it�.

We found that people were supported to receive food and drink that they chose, whenever they wished. One person told us �The food is excellent�.

We found that the risks of infection were reduced, because staff had received training in infection control and were knowledgeable about the actions they should take to reduce risks. Robust policies and procedures were also in place.

People using the service were protected from risks associated with inappropriate staff, because effective recruitment procedures were in place.

There were effective systems in place for monitoring the quality of the service. The systems were sufficiently detailed to ensure the service was fully complaint with the regulations we inspected. We found that there was strong leadership which helped continuously improve the service.