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All reports

Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF | 81.19 KB

Overview

Inspection carried out on 24 January 2013

During a routine inspection

We spoke with people who used the service and relatives of people. We spoke with nursing and administrative staff as well as members of the management team and the Consultant in Palliative Medicine.

People told us that communication between them and the staff was excellent. People told us they were fully involved in decision making about their care. People received personal care in a way that promoted and protected their privacy and dignity. People told us that the staff were friendly and welcoming.

There were a range of activities and complementary therapies available for people, including massage, physiotherapy, sensory treatments, as well as arts and crafts.

People and relatives we spoke with said that the care and support they or their loved one received was outstanding. One person said �I can�t praise them enough� another said �You couldn�t wish for a better place�.

People said they felt safe and well cared for at the hospice and were confident that if they were unhappy with anything their concerns would be listened to and acted upon.

Staff told us that they received the training and support they needed to carry out their roles.

The service had a broad range of quality assurance processes in place which ensured compliance and maintained standards.