ABI Homes - Roman House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff knew people well and we saw staff spoke with kindness and compassion. People and relatives told us staff were caring. A relative said, “Staff are kind, compassionate and keep [Person] safe.” Another said, “[Person] is flourishing at Roman House.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A relative said, “They keep [Person] busy with many activities, disco, outings, pub lunch and pet shops”. People were able to come and go as they pleased with support of staff. People living in Roman house each had their own flat, we saw people were supported to maintain their personal space and prepare their own meals.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example, one person had limited verbal expressive communication, however we observed staff supporting them to choose between two options by stating each option while holding up a hand and they would press the hand associated with the option they chose. We also observed staff holding up clothes and shoes for them to choose.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative said, “[Person] is very settled at Roman house, the staff and management know them well.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they were happy working in the service and were well-treated. One staff member said. “[Registered manager] is always available if needed, I am able to go to them with any issues.” The provider was in the process of implementing ‘PBS Practice Leads’ in the service. Leaders were collecting information from each staff member to develop a personalised post-incident debrief plan for each of them, so staff would receive support in a way that best suited them.