Shrewsbury Road - Max Potential

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The feedback we received was that care was person centred and that people’s needs were met. One relative said, “The staff have got to know him and if he's not coping they understand how to speak to him. They do understand his needs. Making the move to Shrewsbury Road was a good decision because he was becoming isolated at home.”

People received person centred care when living at Shrewsbury Road. Each person had their own care plan in place which provided an overview of the care and support they required. Care plans covered areas such as eating/drinking, mobility, continence and personal hygiene, along with details about actions staff needed to complete. Things of importance and what people liked were also captured.

The staff team involved people in the care and support they received at every opportunity. Prior to moving into Shrewsbury Road, people were invited to for tea which provided the opportunity to meet other residents and, ask any questions, or raise any concerns they may have. Regular house meetings also took place where people could provide feedback about how they liked their care to be delivered.

Staff supported people on trips, or holidays of their choosing. One person told us how they enjoyed going to Blackpool and was visibly very happy when speaking about it.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People received continuity of care from a stable staff team at Shrewsbury Road. Although the provider Max Potential employed approximately 24 members of staff, there was a ‘Core group’ of 5 staff who regularly worked at the home to ensure people were familiar with the staff supporting them and that they were aware of their needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider met the requirements of the accessible information standard (AIS) by ensuring sensory needs were known to staff. Since 2016 onwards all organisations that provide publicly funded adult social care are legally required to follow the AIS. The standard was introduced to make sure people are given information in a way they can understand. The standard applies to all people with a disability, impairment or sensory loss.

Staff told us they knew how to communicate well with people and adapted to meet people’s individual communication needs. People’s communication needs were documented in their care plan taking into account body language and any problems with speech.

One person was non-verbal and their care plan contained information about how they would often write things down and then pass it to a member of staff for them to understand. They were also able to understand basic sign language and we saw they responded to well to various hand gestures.

The service had access to interpreter services if needed, although hadn’t needed to use them for anybody living at Shrewsbury Road.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The feedback we received was that care was person centred and that people’s needs were met. One relative said, “The staff have got to know him and if he's not coping they understand how to speak to him. They do understand his needs. Making the move to Shrewsbury Road was a good decision because he was becoming isolated at home.”

People received person centred care when living at Shrewsbury Road. Each person had their own care plan in place which provided an overview of the care and support they required. Care plans covered areas such as eating/drinking, mobility, continence and personal hygiene, along with details about actions staff needed to complete. Things of importance and what people liked were also captured.

The staff team involved people in the care and support they received at every opportunity. Prior to moving into Shrewsbury Road, people were invited to for tea which provided the opportunity to meet other residents and, ask any questions, or raise any concerns they may have. Regular house meetings also took place where people could provide feedback about how they liked their care to be delivered.

Staff supported people on trips, or holidays of their choosing. One person told us how they enjoyed going to Blackpool and was visibly very happy when speaking about it.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People told us they received care and support which was accessible and considered their individual needs. Staff received training in equality and diversity and told us they supported people to live their lives how they chose.

Policies and procedures were in place, supported by training and ongoing monitoring. Records showed people were supported to see health and social care professionals when they needed to. Records of any professional involvement were clearly document in people’s support plans.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People and their relatives were confident they were treated fairly, and their rights were fully respected. Staff told us they had access to various ways of raising concerns about treatment which discriminates. We observed staff treating people as individuals, enabling them to experience equity in outcomes.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The service worked with people to identify life changes. They supported the people and their families to identify and discuss future plans, however nobody was in receipt of end of life care at the time of the inspection. A policy and procedure was in place, as well as care plans, although this was not something people had yet wanted to discuss.