- Homecare service
Guild Care Domiciliary Care
Assessment report published 17 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 28 May to 8 June 2026
Guild Care Domiciliary Care provides personal care and support to people living in their own homes across the West Sussex coast, supporting people with a range of needs including older people with frailty, physical health conditions and dementia. At the time of the inspection the agency provided the regulated activity of personal care to 84 people. This was the first assessment of the service since it re-registered in 2025, having previously been rated Good.
People were protected from avoidable harm and risks were well managed through clear processes, effective staffing and strong partnership working. Staff understood safeguarding responsibilities, managed medicines safely and followed robust infection prevention and control processes. Systems were in place to identify, review and learn from incidents, supporting continuous improvements in safety.
People received effective care that achieved positive outcomes and supported a good quality of life. Assessments were person-centred and regularly reviewed, with care delivered in line with current legislation and recognised good practice. Staff worked collaboratively with health and social care professionals to ensure joined-up care, including timely referrals and the integration of specialist guidance into care delivery. People were supported to maintain their health, wellbeing and independence through personalised care planning and ongoing monitoring.
Staff treated people with dignity and respect and took time to understand their individual needs, preferences and communication requirements. Care was tailored to reflect people’s backgrounds and choices, and reasonable adjustments were made to ensure equitable access and positive experiences. Systems were in place to gather and respond to feedback, and improvements had been made where concerns were identified, including enhancing continuity of care through better scheduling arrangements.
The service was well-led, with a clear vision and values that were embedded across all levels of the organisation. Leaders had effective oversight through established governance and quality assurance systems, enabling them to monitor performance and address issues promptly. There was a positive and inclusive culture which supported staff wellbeing, encouraged openness and promoted continuous learning. One staff member said, “It's one of the best companies I've ever worked for.” Partnership working and community engagement further strengthened outcomes for people, ensuring care was coordinated and responsive to changing needs.
People's experience of this service
People who used the service and their relatives provided consistently positive feedback about the care and support they received. Feedback indicated people felt safe, well supported and confident in the care provided. People’s experiences reflected that staff delivered care in a way that promoted reassurance, safety and trust, supported by clear communication and responsive action when issues arose. One person said, “We couldn't manage without them, it’s very good care.”
People described receiving care that met their needs and supported them to maintain their independence and wellbeing. Feedback demonstrated that people were involved in decisions about their care and were supported in a way that reflected their preferences and routines. Care was delivered in a consistent manner, which contributed to people feeling safe and reassured in the staff supporting them.
People’s experiences showed that staff were caring, respectful and attentive in their approach. Relationships between staff, people and relatives were positive, and people felt valued and treated with dignity. Staff took time to understand people and communicated effectively, which supported meaningful engagement and helped people feel respected and included in their care.
People and relatives experienced good communication from the service, both in day-to-day care delivery and when issues or concerns arose. They reported that staff kept them informed and responded promptly, which helped maintain confidence in the service. Systems were in place to gather feedback, and evidence showed that people felt able to raise concerns and were listened to.