- Homecare service
Crimson Hill Support
Assessment report published 6 November 2025
Contents
Ratings
Our view of the service
Crimson Hill Support provides personal care and support to individuals with a learning disability and mental health conditions in their own homes. It specialises in supporting people with complex needs and behaviours that may challenge services. At the time of this assessment, 13 people were being supported.
At the inspection in November 2022, the provider was found in breach of 2 regulations related to inappropriate use of restraint and ineffective governance. At this assessment we found the necessary improvements had been made, and the provider was no longer in breach.
This assessment began on 12 September 2025 and concluded on 7 October 2025. We visited the provider’s office on 25 September 2025. We assessed this service using the principles of Right Support, Right Care, Right Culture, which guide our approach to inspecting services for autistic people and people with a learning disability. The service was designed to promote independence, choice, and inclusion. Care was person-centred and focused on supporting people to live meaningful lives in their community.
Safety had improved. Restraint was used appropriately and as a last resort. Staff were trained to identify and report abuse, and risks were well managed.
A strong learning culture was evident. Staff were well-trained, responsive, and worked with other professionals to ensure effective care. Relationships between staff, people, and relatives were strong. Relatives praised staff for their kindness and attentiveness.
People were supported to make decisions and maintain their independence. Care plans were detailed, regularly reviewed, and developed with people and their families. Feedback was taken seriously and acted upon.
Governance and quality assurance processes had improved, ensuring accountability and safety. The management team was skilled, open, and responsive. Staff felt valued, listened to and morale was good. The provider promoted diversity and maintained an inclusive culture.
People's experience of this service
People, their relatives and external professionals involved in people’s care were very positive about the service and the quality of the care and support provided by staff. People's needs were assessed before they started using the service to ensure staff understood their needs and preferences. People were safe with the carers that supported them. They were protected from the risk of abuse by staff who knew what to look out for and how to report concerns. People’s health care was well supported, and they received their prescribed medicines on time and in a safe way. People were encouraged to be as independent as possible and live fulfilled, ordinary lives as part of their community. Privacy and dignity were respected and staff always sought consent before providing any care. People were supported to have choice and control and to make decisions about their care and wellbeing. People and their relatives told us their views were sought and were listened to. They knew how to complain and felt able to raise any issues or concerns with the management team and staff.