- Dentist
Staina House Dental Practice Ltd
Assessment report published 29 April 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 17 March 2026. We found the practice had met regulations. The practice had effective systems to identify and manage risks, including infection prevention and control. Staff had the skills, knowledge and experience to carry out their roles. Recruitment procedures reflected current legislation and there was effective leadership and a culture of openness and continuous improvement. Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required. The practice is in Garstang, Lancashire and provides private and a small amount of NHS dental care and treatment for adults and children. There was 1 disabled parking bay in front of the practice and limited on street parking with additional pay and display parking near the practice. There was step-free access to the side entrance of the practice. The practice had 4 treatment rooms. At the time of our inspection, there was a total of 19 staff, of which there were 3 dentists, 10 dental nurse/receptionists, 1 dental therapist, 1 dental hygienist, 1 receptionist and 3 cleaners. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 5 dental nurse/receptionists and 1 dental hygienist.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our inspection, we spoke with and obtained patient feedback from a further 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I have always had excellent service from start to finish. The telephone calls have been answered efficiently and politely. The receptionists are very efficient, pleasant and helpful”.
“I have been here a few times in the last year and each time it has been a good experience. I have been listened to and felt safe throughout the procedures”.
“Excellent service, information about hygiene passed onto me by the hygienist. Always receive reminders by text about appointments beforehand”.
Patients commented positively about the standards of cleanliness. “The surgery is always clean and hygienic”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “The Dentists have always given good advice and treatment”.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, action was taken. This included providing new improved seating in the waiting room.