Andrusida Care - Hampshire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People we spoke with said staff treated them with respect. One person said, “[Staff members name] my carer works very hard she turns up on time, treats me with respect, I have no complaints.” Care staff were caring and passionate about the people they supported. One staff member told us, “Care at Andrusida Care is delivered with respect and privacy. Clients feel valued and empowered.”

The service treated people as individuals. The registered manager confirmed adjustments to care were made to ensure people’s preferences were met. These adjustments included, changing care call times and meeting people’s preferences around staff. Staff and people described how staff considered people’s wishes and preferences when providing care. One staff member said, “I ensure my care is delivered with privacy, respect, and independence. I allow clients to maintain autonomy in their daily lives.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans mostly informed staff what people could do themselves and what they would need assistance with. Staff recognised the importance of people maintaining daily living skills where possible. One staff member told us, Care is delivered with respect, dignity, and a focus on promoting independence. Clients were supported to make their own decisions and were empowered in their daily lives. One staff member told us, “I promote dignity, respect, and independence by involving clients in decisions about their care, maintaining their privacy during personal care, and encouraging them to do what they can for themselves.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff had a good knowledge of recognising when people’s needs were changing and carried out the appropriate action in response. The registered manager told us if there was an emergency the staff member would stay with the person till help arrived and organise for their next call to be covered if needed.

The service cared about and promoted the wellbeing of their staff, supported and enabled staff to always deliver person-centred care. Staff felt supported in their role and told us they could contact the office, which operated an open door policy, if they had any concerns. One staff member told us, “I find staff morale positive, and I appreciate working in a supportive and motivated team”. There was an on-call system in place to support staff out of office hours.