- Dentist
St Margaret's Dental Practice
Assessment report published 13 April 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 24 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in the London Borough of Richmond upon Thames and provides private dental care and treatment for adults and children.
Step-free access to the practice was enabled by a removeable ramp and car parking spaces were available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 2 principal dentists, 1 qualified dental nurse, 1 trainee dental nurse, 3 dental hygienists and 3 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including the 2 principal dentists, the qualified dental nurse, 1 dental hygienist and 1 receptionist.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. On the day of our inspection, we saw patient feedback from a further 13 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Excellent and friendly service.”
“Amazing practice clean, professional, friendly and very accommodating.”
“[The hygienist] is amazing at her job so is [the dentist]. Always a wonderful experience.”
“All of the staff are extremely kind and welcoming, ensuring that I feel relaxed and comfortable at every appointment. The quality of care is excellent and I have never found any faults following an appointment.”
Patients commented positively about the standards of cleanliness. “Professional friendly and knowledgeable staff and clean clinic.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “The care is always so good and is always possible to be seen as an emergency.”
Patients told us they were given clear information to help them make an informedchoice about their treatment and any associated costs. They were involved in decisions about their care. Excellent service from start to finish. “Good standard of work, fair pricing and staff are fabulous.”
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.