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Inspection report

Date of Inspection: 4 December 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Documents confirmed that the clinical staff were registered with the General Dental Council (GDC). We saw certificates which evidenced that nursing staff had completed continuous professional development [CPD] for their own professional registration. We found that training was provided, which included health and safety, child protection and Legionnaires disease. This showed that staff had undertaken the training necessary to perform their role.

Staff told us that they felt supported by the service. One member of staff said: “You can talk to all the staff openly and no issues are out of bounds. I feel well supported”.

We looked at staff files which contained evidence that regular training had taken place in subjects relevant to dentistry. This meant that people had their dental health care needs met by staff who were appropriately trained and supported to meet the needs of people who used the service.