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Inspection report

Date of Inspection: 4 December 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF | 76.87 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw that the provider had a clear policy and procedure for staff to follow in the case of suspected abuse of children and vulnerable adults. We saw information provided to staff which detailed a clear flowchart of procedures to follow if staff had concerns regarding the safety of a child or vulnerable adult. This information included contact telephone numbers and information about how to report any concerns to the local safeguarding authority.

We spoke with two staff who told us they had received training which provided them with the knowledge they needed to report any concerns. One staff member explained to us the process they would follow if they suspected abuse or neglect of a child. This meant that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse, and prevent abuse from happening.

We asked what checks had been made on staff suitability to work with vulnerable adults and children. We were told that the service's policy was to check with the Disclosure and Barring Service that all staff employed by the service were able to work with vulnerable adults and children. We were able to confirm by a review of staff records that these checks had been undertaken with clearance obtained. This meant that people could be assured that the provider had safe and effective recruitment procedures in place that ensured that vulnerable people were safeguarded from abuse.