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Inspection report

Date of Inspection: 4 December 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with people on the day of our inspection who used the service. They told us that they were happy with the service they were provided with and said: “The whole family have been coming here for years we are very happy with the service”.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. We reviewed six people's records which held information about their medical history, wellbeing and medication. We saw that people had completed a questionnaire which provided information about their health and prescribed medication. This information meant that staff ensured that people were provided with the care and treatment that they required, and preferred, to meet their needs. The records included treatment plans which identified the care and treatment that people had agreed to.

During our inspection there were several people who attended for an appointment. We saw that their treatment was delivered in a manner which met their needs and was unrushed. Where work was required, we heard staff explain the different treatment options that were available to them and when they should be seen again.

There were arrangements in place to deal with foreseeable emergencies. We saw that staff had easy access to emergency first aid equipment including oxygen. A staff member showed us the drugs that were held to support people with a range of emergency conditions including anaphylaxis (an allergic reaction). We saw that the expiry dates of these drugs were clearly recorded and all were in date and fit for use. Records seen showed that staff had attended training to provide emergency care. We saw that there were procedures in place which directed staff in the actions that they should take in the case of an emergency.