Saxon Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us staff treated people with kindness and provided care which respected their dignity and privacy. One person said, “The carers are friendly.” One person’s relative told us, “The staff are amazing…They show such genuine care.” We observed staff speaking with people in a respectful way. Staff were observed to be knocking on doors and waiting for a response before entering people’s rooms. We found some entries in people’s daily care notes which were not written in a respectful manner. This was raised with the providers who assured us they would address this.

People were supported by staff who understood and considered their cultural, religious and personal needs. One person’s relative said, “They do [Family Member’s] Bible reading, they read it to her.” People were given the opportunity to actively participate in their chosen faith and the provider had recently put on a Greek day where the chef prepared Greek food. One person at the service shared the same cultural background as a member of staff. The manager told us this member of staff would spend time with this person, discussing their culture and the person enjoyed conversing in their first language.

People’s communication needs were clearly documented in their care records and staff understood how to meet these needs. Assistive technology, such as talking clocks and books were used by people who were living with sight loss. Other areas of people’s care records were not as detailed. This included a lack of information on people’s strengths and aspirations.

People did not always have access or were provided support with their interests. Feedback received suggested some improvements were required to make this more person-centred. There was a general consensus that the minibus could be used more to take people out. One staff member said they and other staff would be willing to work on their days off to facilitate this. A person’s relative told us their family member liked a particular type of music and it would be nice if staff could put this on in her room. The registered manager told us they were working closely with the well-being team who deliver activities to improve provision. We also received positive feedback, and 1 person told us how they liked reading, and they were supported to get books in. A person’s relative explained how there was a lot of activities, and their family member participates in things they never used to.

Our observations showed staff were deployed adequately throughout the service, and this included staff presence in communal areas. People told us staff attended quickly when they called for assistance. We saw people frequently interacting with staff in a positive way. People and their relatives told us they were listened to when they raised a concern. One person’s relative told us how staff cared for their family member when they became distressed. A review of care records showed timely referrals were made to relevant healthcare professionals where there were concerns about people’s health or well-being.

The providers had processes in place to support staff with their wellbeing and workplace development. Staff spoke positively about the support they received. One staff member said, “I find [Registered Manager and Deputy Manager] so approachable. We’re all just a team, that’s the energy they give off.” They also went on to say they found the senior carer they work with very supportive. Staff had regular supervisions to discuss their wellbeing and career development. One staff member told us, “I have a monthly supervision with my senior and I can tell them any problems.” The Registered Manager told us the provider is in the process of procuring an employment support application which staff can download onto their phone and access content about wellbeing and stress reduction techniques such as meditation.