Stone Barton Short Break

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were observed interacting with people in a caring and respectful way, and relatives consistently described staff as “Compassionate, cheerful” and attentive to people’s needs. One relative told us, “They are compassionate, cheerful, (Person’s name) is always beautifully kept. They are lovely staff and they sing (Person’s name) favourite nursery rhymes.”

Staff developed positive relationships with people and understood their personalities, with a relative telling us staff ‘know how to read her’ and respond appropriately to how people feel. Privacy and dignity were promoted through everyday practice, including closing doors during personal care, seeking consent before providing support and maintaining confidentiality.

Staff described training in dignity, respect and human rights, and told us they always asked permission before entering rooms and delivering care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

A relatives told us staff ‘know what he likes’ and tailored interactions and activities to meet these preferences.

Care plans contained personalised information about people’s needs, preferences and communication styles, and staff confirmed these were regularly updated and easy to follow.

Observations showed staff adapting their approach, for example offering choices and interpreting non-verbal cues to support engagement.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff encouraged people to take part in daily living tasks such as preparing food or personal care and promoted active support to enable independence wherever possible.

Relatives reported people were supported to make meaningful choices, for example selecting activities or items by pointing or using eye gaze. A relative told us, “They will take her to Lush to choose a bath bomb and let her smell them to choose which one she wants. They offer choices.” Staff followed personalised activity plans developed with families, ensuring opportunities to participate in meaningful activities aligned with people’s wishes.

Observations confirmed people were supported to do what they wanted during their stay.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were attentive and recognised verbal and non-verbal communication, adapting quickly to meet people’s needs in a timely way.

Observations showed staff responding promptly when people required support, such as changing activities or responding to requests, helping to reduce distress and meet preferences.

Relatives confirmed staff were responsive, with one noting when concerns were raised, ‘it is acted on immediately.’

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff described feeling supported by management, who were approachable and encouraged open communication and teamwork. The provider promoted staff development and progression, and evidence showed ongoing learning and support. Staff supervisions included protected time to discuss their wellbeing.

Staff feedback described a positive working environment with strong teamwork.