Riseup Healthcare Ltd

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 27 July to 15 August. Riseup Healthcare is a domiciliary care organisation, providing care for people living in their own homes within the local community. The service provides care to older people, those living with dementia, physical disabilities, a mental health condition and sensory impairments and people with a learning disability and/or autistic people. The assessment was prompted following a review of the information we held about this service including concerns raised regarding poor staff working conditions and treatment. At the time of this assessment, the service was providing the regulated activity of personal care to 75 people. The assessment was completed using remote technology and we looked at all 5 key questions with all quality statements being assessed. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports the Care Quality Commission (CQC) to make assessments and judgements about services providing support to people with a learning disability and/or autistic people; this guidance was considered as part of the assessment. We found that Riseup Healthcare was providing a good quality service to the people who use it and was meeting their regulatory responsibilities. Staff mostly told us that they felt they were treated fairly at work and enjoyed their work within the organisation.

People's experience of this service

The feedback from people who used the service was consistently positive. They told us that the staff were professional, attentive and were good at their job. They told us that staff never missed their scheduled visits, and although this did not happen at the same time every day, they were always sent a rota for the week to say when their daily calls would be, and which staff would be attending. Relatives told us that they were happy with the service, and that it met people’s needs. One person who used the service told us that “The care is good, and I never worry if someone will turn up”. A relative told us, “While there are several different staff, they all know my mum well, and treat her with dignity. Another relative told us “They support my mum to maintain her independence.”