- Ambulance service
Cornwall & The Isles of Scilly – Bodmin
Assessment report published 24 June 2026
Contents
Ratings - Patient transport services
Our view of the service
The assessment was carried out on 4 March 2026
We carried out this assessment in line with our routine assessment priorities. We assessed 33 quality statements for the 5 key questions: safe, effective, caring, responsive and well-led.
This is the first assessment of the location, which was registered on 27 March 2025. At this assessment we rated the service as good.
This independent ambulance service provided non-urgent patient transport services for people of all ages and undertake contract work for the NHS in Cornwall and across the country for patients with a Cornish GP. Health Transportation UK Limited are the only commissioned patient transport service in Cornwall and commissioned directly by the local Integrated Care Board (ICB).
The service was not 24 hours a day but functioned from 5am to midnight. The service had 12 vehicles. The service performed, on average, up to 300 transfers a day. The work was mostly impromptu such as hospital discharges. Some work was planned such as for dialysis patients. Any conveyances which required a paramedic crew were contracted out to other providers. The provider did not transport patients detained under the Mental Health Act.
People's experience of this service
We spoke to 4 patients who used the service. Patients were positive about the staff treating them with warmth and kindness and providing effective care and support. Patients complimented the service “We appreciate the whole service provided”, “The crew are so caring and friendly” and “They collected me on time from my appointment”. Patients told us they were given time to ask questions, and staff had checked they understood.