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Archived: Highland View Dental Surgery Hornchurch

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Inspection report

Date of Inspection: 8 March 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 March 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and received feedback from people using comment cards.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The three patients who spoke with us made consistently complimentary comments about their experience of being a patient. We were told ”the staff make you feel confident”, “I have had treatment here under sedation, I woke up, my wisdom teeth had been removed and there was no pain or bruising” and “they are always more than helpful, I moved some distance away a while ago but will never leave this practice”.

We asked to see the records of four patients who had been examined on the day prior to our visit. We found in each case that there were completed medical history updates and treatment plans. Each medical history and treatment plan had been signed by the individual patient to confirm the information that they had provided and to consent to the treatment plan. After obtaining the signed medical history update and treatment plan consent the practice kept a treatment record on a computer data base which we found matched the written patient records.

The practice offered intravenous sedation and we looked at information for one patient who was due to undergo this procedure on the day of our visit. We found an evaluation of the safety and suitability of this method of treatment for the patient in question.

All staff were up to date with resuscitation training and the emergency drug box, defibrillator and oxygen were properly stored, in date and certificated.