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Lifestar Medical Limited Good

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Inspection report

Date of Inspection: 18 January 2013
Date of Publication: 2 March 2013
Inspection Report published 2 March 2013 PDF


Inspection carried out on 18 January 2013

During a routine inspection

Due to the nature of the service we were unable to speak directly with many people who used the ambulance service. However, we spoke with one relative who had accessed the service and reviewed six �feedback forms�. Comments included, �the level of care is superb�, �I can�t thank them enough�, and �very courteous and helpful�.

As part of the inspection process we visited the organisations office in Truro, Cornwall, spoke with the registered manager, and spoke with three members of staff who worked for the organisation.

We spoke with the patient facilities manager for the local NHS hospital trust. We received positive feedback, and were told that �there was a positive relationship and a good rapport� with the organisation and that they had no concerns.

We found that people�s privacy, dignity and independence were respected and appropriate checks were undertaken before staff began work.

However, we found that care and treatment was not planned and delivered in a way that was intended to ensure people's safety and welfare.

People who used the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There was not an effective complaints system available.