- Dentist
Claudine Gourlay Dental Practice
Assessment report published 9 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 3 June 2026
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge, and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Cirencester and provides private dental care and treatment for adults and children.
The practice was located on the first floor of the building. Staff told us that people were made aware of this before registering with the practice. People with impaired mobility who were unable to use the stairs were referred to, or were given information of, other dental practices within the local vicinity.
The practice had 3 treatment rooms.
At the time of our inspection, there was a total of 12 staff, of which there were 3 dentists, 4 dental nurses, 3 dental hygienists, 1 receptionist and an administration assistant.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 2 dental nurses, 1 receptionist, and the administration assistant.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 43 patients. On the day of our inspection, we saw patient feedback from a further 12 patients.
Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “The whole team at Claudine's are always so smiley, kind, and helpful. Everything is very clear and explained perfectly so you know exactly what treatment is needed and why. I have been coming here for many years and had a number of treatments. The quality of service and care is second to none.”
As always outstanding levels of care and understanding for a very nervous patient.”
“I can only say good or really excellent things about this practice. All the staff I have come into contact with working there are always friendly and very helpful, nothing is too much trouble. The dental care and expertise I have experienced from Claudine Gourlay has been exceptional, with alternatives and explanations always given before any treatment takes place. I feel that my wellbeing is at the centre of their aims.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
One patient told us, “This a fantastic dental practice they look after you brilliantly. I have lots of issues with my teeth and have had lots of work done. They always explain everything to you all send you the costs for the treatment, so you do not get any surprises. The whole team of staff are all wonderful and are kind and caring. I love this practice.”
Patients told us that when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.