York Road Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented that staff were welcoming and attentive, acted with integrity, and showed compassion. Comments included “I had a great experience at the York Road Dental Practice. From start to finish everything went smoothly. Communication was easy, with prompt and clear responses via email. The entire staff was welcoming and friendly, making me feel at ease. [The Dentist] was professional and competent, explaining each step of the process and taking time to address any questions or concerns. Definitely recommended!”

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected. Comments included “I had such a great experience at [the provider’s] dental practice. From the moment I walked in I felt really comfortable and looked after”. “[The dentist] was super professional and explained everything clearly which really helped calm my nerves. You can tell he genuinely cares about his patients and takes pride in the work he does”.

“Massive shoutout to reception as well. She was so friendly and welcoming from the get-go and just made the whole visit smooth and stress free. Honestly one of the nicest receptionists I’ve come across”.

“The whole team there runs the place to a really high standard and it shows. Would definitely recommend to anyone looking for a proper good dentist!”

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.