- Dentist
Princes End Dental Practice
Assessment report published 7 May 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 8 April 2024.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in Tipton and provides NHS dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 1 treatment room. At the time of our assessment, there was a total of 5 staff, of which there were 1 dentist, 3 trainee dental nurses and 1 practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including the dentist, 2 trainee dental nurses and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 87 patients. On the day of our assessment, we spoke with 4 patients and reviewed patient feedback routinely collected by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Always a great experience when attending appointments here. The dentist and his team always make you feel comfortable, very friendly and willing to go the extra mile. Information, procedures and questions are always explained in the best ways possible. I never feel rushed and always leave feeling positive having been provided with top quality care” and “From reception through to dentistry is excellent, dentist always comes out personally to fetch patients and puts patients at ease.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.