Greenhill

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Greenhill is a care home that can accommodate for up to 64 people. Greenhill is registered to provide care and support to older people, younger adults, physical disability and people living with dementia. At the time of our assessment there were 63 people living at the service.

People received safe care and treatment. Safeguarding concerns were managed appropriately in line with guidance, and staff understood people’s needs and risks and how to support them safely. Staff were recruited safely and received training and supervision to ensure they could carry out their roles safely and effectively. We observed staffing levels met people’s needs promptly and staff were deployed well throughout the service. Medicines were administered and managed safely. The environment was well maintained and was clean with effective infection prevention and control processes in place.

Staff were knowledgeable about people's individual routines and likes and dislikes. They were aware of the importance of providing person centred care. People’s independence, rights and choice were supported ensuring control over their care, treatment and wellbeing. People’s care plans and records reflected their individual preferences. Assessments were completed and reviewed to ensure staff could meet people’s needs and risks. People’s nutritional and hydration needs and preferences were met.

There were capable and inclusive leaders and staff told us they received good support from the registered manager and deputy manager. Systems and processes in place were used effectively to assess the quality and safety of care within the service.

People's experience of this service

People, their relatives and friends spoke positively about the care and support they received from staff. Comments included, “[Registered manager] has built a fantastic team of staff, who fully support and who all support each other. [Management], nurses and carers, are so open, caring, kind and approachable and communication is good”, and “All the staff at Greenhill are caring, professional and empathetic. They consistently treat [person] with respect, kindness, and patience.”

People spoke positively about the support they received with their medicines. People told us they received support to stay well, and staff worked well with health and social care professionals when needed. People told us staff sought their consent and treated them with dignity and respect when providing care and support. We received mixed views about the food and menus provided and the activities available. The registered manager told us menus are discussed at regular residents’ meetings to ensure people’s preferences are identified and met. The registered manager told us a new well-being lead had recently been appointed, and they were working to make improvements to the activities offered within the service.