The Willow Tree Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We did not look at all the quality statements in this key question during this assessment. The scores and rating for the quality statements in this key question were based on the previous rating from February 2025 except for equity in access. At our last assessment in February 2025, we rated this key question as requires improvement. At this focused assessment, the rating remained the same.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

In our assessment in February 2025, this quality statement was scored as 1. In June 2025, we found the service did not always make sure that people could access the care, support and treatment they needed when they needed it. During the unannounced site visit, patients who came when there was no clinician on site were informed by the reception staff to wait until the GPs arrived for their sessions or call back when there was a clinician available. The results of the 2025 National GP Patient survey showed that access remained an issue. The GP Patient Survey 2025 results showed that access at this practice needed to improve as it was still below national and local averages in the areas we highlighted in the report of our assessment carried out in February 2025. However, there was a slight improvement in patient experience when contacting the practice on the phone and speaking to their preferred healthcare professional.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.