Marigold House

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 13 to 27 July 2026.

Marigold House is a residential care home providing personal care for older people, including people living with dementia. At the time of our assessment, there were 44 people living at the service.

This was the first assessment of Marigold House since registering with CQC. We identified 3 breaches of the legal regulations concerning safe care and treatment, safeguarding and governance. We have asked the provider to submit an action plan in response to the concerns identified at this assessment related to safe care and treatment.

Safeguarding concerns had not always been recognised or reported appropriately. Risks relating to people's health and welfare were not always effectively assessed, monitored and reviewed. We identified concerns relating to medicines management, environmental safety, repositioning support and the accuracy of some care records. Governance systems had not always identified and addressed these concerns prior to our assessment.

However, there were also many positive aspects of care. Staff knew people well and demonstrated a good understanding of their needs, preferences and life histories. People were supported to access healthcare services when required and staff worked effectively with a range of healthcare professionals to support people's health and wellbeing. The provider offered a varied programme of meaningful activities and community involvement opportunities which promoted people's wellbeing, independence and social inclusion. Throughout the assessment, we observed kind and respectful interactions between people and staff. The provider was open and responsive to feedback and took action during the assessment to address concerns identified. A staff member said, “Management is very visible. [Deputy manager] is approachable.”

People's experience of this service

Overall, people's experiences of living at Marigold House were positive. People told us they felt cared for, supported and treated with kindness and respect. However, feedback regarding staffing levels and consistency of support was mixed, with some people describing staff as busy during certain periods of the day.
We observed positive interactions between staff and people throughout our assessment and found staff generally knew people well, including their preferences, routines and individual needs.
People were supported to maintain relationships with family and friends and had opportunities to participate in a wide range of meaningful activities. Records demonstrated people were supported to take part in community outings, intergenerational projects, exercise sessions, arts and crafts, gardening and other activities based on their interests and preferences. People were also supported to access healthcare services when required.

A person told us, “I am very happy here, I feel that I am well cared for and I have no complaints at all.”