- Homecare service
Your Life (Northwich)
Assessment report published 8 October 2026
Contents
Ratings
Our view of the service
About the service
Your Life (Northwich) is a domiciliary care service providing the regulated activity of personal care to people living independently within a retirement living development. The service supports older adults with a range of needs, including physical health conditions, mobility difficulties, sensory impairments and long-term health conditions, enabling people to remain living in their own homes with support tailored to their individual needs, preferences and goals. At the time of this assessment, the service was providing personal care and support to 3 people.
The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people receive personal care, we also consider any wider social care provided.
Who the service is for
This service is registered to support older adults aged 65 and over, and adults aged 18 to 65 with physical disabilities and sensory impairments. The service provides personal care and support to people living independently within a retirement living development.
Our view of the service
Our assessment was carried out remotely between 21 September 2026 and 2 October 2026 as part of a Return to Good assessment.
Overall, the evidence reviewed demonstrated people were receiving safe, effective, caring, responsive and well-led support which reflected their individual needs, preferences and circumstances. Care plans, risk assessments and support records were personalised and provided staff with clear guidance on how to support people safely whilst promoting independence, choice and control. Records showed people's needs were regularly reviewed and care was adapted when changes in health, wellbeing or circumstances were identified.
The provider adopted a person-centred approach to care delivery and promoted people's independence wherever possible. Care records demonstrated a focus on what people could do for themselves and how staff could provide support in a way that maintained dignity, choice and control. There was evidence people and, where appropriate, their relatives were involved in decisions about their care and support and consent was obtained and reviewed in line with people's wishes.
People benefited from opportunities to maintain social connections, participate in meaningful activities and remain involved within their local community. Activity programmes showed a varied range of events and social opportunities, including exercise sessions, games evenings, knitting groups, film nights, social gatherings, fundraising activities and homeowners' meetings. These opportunities supported people's wellbeing, interests and community involvement and helped reduce the risk of social isolation.
The provider had systems and processes in place to monitor the quality and safety of care. Audits, care reviews, staff file audits and operational oversight processes were completed regularly to assess performance and identify opportunities for improvement. Where actions had been identified, records demonstrated they were monitored and completed. Governance arrangements provided oversight of care delivery, staffing, training, incidents and documentation and supported continuous improvement across the service.
There was evidence of a positive culture where learning, accountability and improvement were promoted. Staff received training, competency assessments, supervision and ongoing development opportunities. Team meetings covered topics including communication, record keeping, safeguarding, incident reporting, fire safety, end of life care and learning from events. Staff achievements were recognised and opportunities were provided for reflection and learning to support improvements in practice.
Staff spoke positively about the registered manager, describing them as approachable, supportive and responsive. Feedback highlighted the registered manager's commitment to improving the service and supporting both people and staff. Evidence demonstrated they maintained effective oversight of care delivery through audits, reviews, quality assurance processes and regular engagement with staff. The registered manager promoted a culture of learning and continuous improvement, with lessons from audits, incidents, reviews and feedback used to drive service improvements and support positive outcomes for people. Staff consistently described the registered manager as visible, supportive and committed to maintaining high standards of care and support.
Overall, the evidence reviewed provided assurance people were receiving good quality care and support.
People's experience of this service
People's experience of care and support at Your Life (Northwich) was positive and reflected a service that placed people at the centre of decision making and support. Feedback from relatives, staff and compliments received by the service demonstrated people were treated with kindness, dignity and respect and were supported by staff who knew them well and understood their individual needs, preferences and routines. People were supported in a way that promoted independence, choice and control, enabling them to continue living in their own homes whilst receiving personalised support tailored to their circumstances.
Relatives spoke positively about the quality of care provided and the positive relationships staff had developed with people. One relative described the care their family member received as, "Outstanding" and told us, "The staff fully understood and respected [relatives] needs and preferences and my [relative] knew [relative] was valued." The relative also told us, "[Relative] felt safe as soon as [relative] moved in." Another family member described the service as, "Very good", said their relative was involved in decisions about their care and support and praised the ‘Excellent communication’ from staff and managers. They told us they were, "Very positive, very happy with the service they've had so far."
People benefited from staff who were attentive to changes in their health and wellbeing and responsive to their needs. Relatives provided examples of staff recognising changes in a person's wellbeing and taking appropriate action to seek healthcare support. Staff described working closely with families and health professionals to ensure people received coordinated and personalised care which reflected changing needs and promoted positive outcomes.
Compliments received by the service reflected people's positive experiences of care and support and highlighted the caring, compassionate and helpful approach demonstrated by staff. Feedback described staff as polite, approachable and willing to go the extra mile to support people. Comments highlighted that staff took time to build positive relationships, were always willing to help and consistently treated people with kindness and respect. This feedback was consistent with the wider evidence gathered during the assessment, which demonstrated a caring and supportive culture where people felt valued and well supported.
Staff feedback supported this view and demonstrated a culture focused on supporting people as individuals. Staff consistently spoke positively about the care people received and highlighted the importance of involving people in decisions about their lives and support. One member of staff told us, "The people we support are like family. The service is very caring." Another commented, "It's all about person centred care for people." Staff were positive about the quality of support provided, with one member of staff telling us, "I would recommend anyone to come here. All staff are well trained." Another described the service as, "A brilliant service, well managed and a professional workforce", and said people were, "Looked after well."