Ocean Dental

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice was unable to provide dental treatment to patients in wheelchairs as the treatment rooms were on the first floor of the building. The practice had access to large print and alternative formats of information to support patients with impaired vision.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, staff told us how they supported patients who were anxious or had additional needs and could provide patients with longer appointments if needed.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. We were told by one patient, “Over the last couple of years my wife, who has Alzheimer's has been cared for in a caring and friendly manner way beyond my expectation particularly by the practice manager and receptionist who just the other day took my wife to the adjacent park and entertained her for an hour and half while I was having treatment.”

The practice displayed its opening hours and provided information on their website.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

We were told, “[Dentist] is always available to see or speak to you if you have an emergency even on a weekend or if he is on holiday.”

When the practice was unable to offer an urgent appointment, they worked with local organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.