- Care home
Maple Lodge
Assessment report published 17 November 2025
Contents
Ratings
Our view of the service
Our assessment started on 17 September 2025 and finished on 8 October 2025. We carried out our on-site comprehensive assessment on 24 September 2025 to follow up on breaches of the regulations and a warning notice which was issued after the last assessment on 31 October, 1 November and 2 November 2023 and review improvements made.
Maple Lodge is a residential care home providing accommodation with personal care for up to 5 people. The service provides care to people with a learning disability and autistic people. There were 4 people living at the service at the time of our assessment. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At our last assessment in October and November 2023, we found the provider was in breach of the regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment and good governance. At this assessment the provider had made significant improvements in most areas and was no longer in breach of the regulations. We looked at all key questions and all quality statements. The rating at the last assessment was inadequate. This has now changed to good.
People were safely supported and risks to their health and wellbeing were well managed. The provider understood their responsibilities to keep people safe from harm and abuse. Medicines were managed safely and staff followed infection control policies and procedures. There were enough staff to meet people’s needs, and they had been trained and supported to understand their role. The provider took appropriate actions and had systems in place for learning when things went wrong and made changes to improve the service.
People and their relatives were involved in the assessment, planning and delivery of their care. People were supported to make decisions and when they lacked capacity to make particular decisions, any made on their behalf were in their best interests and as least restrictive as possible. People were supported to have their nutrition, and hydration needs met. There were effective approaches to monitor people’s care and treatment and their outcomes.
Staff respected people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff group who respected their choices and preferences. Staff felt supported by the registered manager and colleagues and felt able to contribute to decision making. The service was working within the principles of ‘Right support, right care, right culture’ as people’s choices, independence and access to the community were guaranteed.
Staff treated people as individuals, providing a person-centred approach. People had access to health care professionals to ensure their health needs were met when required. People’s future planning and end of life arrangements were documented where discussed to record their wishes.
At the time of the assessment, the service was led by a registered manager who was also supporting 2 of the provider’s other services, 1 of which they had applied to be a registered manager for. Whilst the registered manager demonstrated capability in overseeing these services, this placed considerable demands on the stability of all of the providers services.The registered manager had improved the overall systems to manage and monitor the safety and quality of the service at Maple Lodge. However, improvements needed to be embedded to ensure they were sustainable.
This service has been in Special Measures since 22 December 2023. The provider demonstrated improvements had been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
People's experience of this service
People living at the service were unable to tell us verbally about their views of the service. We observed people were comfortable with the staff and spent time going out, doing their chores and relaxing with staff support. People were treated with kindness and understanding and staff spoke with and about people with respect.
Family members were positive about the improvements made. “The service is less chaotic now and I feel things are recorded better as the service is a lot more organised” and “Since the last inspection things have definitely improved” and “I would recommend Maple Lodge because if it wasn’t the right place, [name of relative] wouldn’t be there and they know that.”
People were involved in planning their care and support and were safe with staff supporting them. Support plans reflected people’s current health and social care needs and were written in a person-centred way. They were easy for staff to read and understand. People had the same staff with the right skills and training to provide their support. Choices were available for food and drink with support around diet and wellbeing. People were supported to have maximum choice and control of their lives and staff did this in the least restrictive way possible; the policies and systems in the service supported this practice. The premises had been redecorated so people had a clean and comfortable place to live in.
Health and safety were monitored to ensure people were kept safe. People received their medicines as prescribed. People had opportunities to access the community, spend time with their families, holidays, social and leisure hobbies and activities, visiting church and places of interest, when they wanted to.