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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected and people’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

During our inspection we used different methods to help us understand the experiences of people who used the service. If people were unable to tell us about their experiences, we used observation and noted people’s responses to staff. We saw that people appeared calm and relaxed.

People who used the service, their representatives or advocates were given appropriate information and support regarding their care and treatment. Before people moved to the service they, or their families, visited the service to assess if it was appropriate to their needs.

We observed staff respecting people’s privacy by knocking on doors, waiting for an answer before they entered and introducing themselves. We saw staff called people by their preferred name and observed people who used the service participating in activities of their choice. We saw one person communicating their choice of activity with a staff member by the use of pictures and symbols.

The manager told us when people moved to the home, staff worked with them, their families or advocates to explore their preferences, choices, strengths and abilities. These choices formed part of people’s care plans and risk assessments and were reviewed with people regularly.

The manager told us people who used the service and their relatives were involved in the regular reviews of their treatment, care plans and risk assessments. This was to assist people to safely retain their independence.

We saw records that confirmed that people who used the service met with their key-worker monthly. This provided an opportunity for them to discuss how they wished their care and support to be provided, menu planning, choosing activities and providing feedback about what it is like living in Maple Lodge.