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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 14 November 2012
Inspection Report published 14 November 2012 PDF


Inspection carried out on 4 October 2012

During an inspection looking at part of the service

The registered manager is no longer working at Maple Lodge. The provider has been asked to notify us when they have completed the deregistered process.

People who lived at Maple lodge had very complex needs and they had different ways of telling us about their experiences. On the day of the inspection, we observed that people were supported by staff who engaged with them in an encouraging and direct way. The staff were aware of the individual needs, communication styles and behaviour of people who used the service.

Maple Lodge had made improvements since our last inspection in June 2012. These included reviewed and updated care plans, risk assessments and behaviour management strategies. Consent to care and support arrangements had been implemented and person centred activities were now in place which gave people more choice and control in their lives.

The changes made to the administration of medication in the home meant that people were kept safe and protected from the risks associated with the management of medicines. Staff training and support had improved in order that the staff could perform their caring role satisfactorily.

A quality assurance system was now in place which included action plans, regular audits to check quality and safety, better recording and information sharing about people's needs. People at Maple Lodge could be assured that systems and processes were in place to keep them safe and to protect their rights.