The Baby Skan Studio

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were treated with kindness, empathy and compassion.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness and compassion, and their privacy and dignity were respected. Staff told us they ensured people’s preferences and wishes were understood by talking through the process and gaining consent before going ahead with scanning. People were encouraged to leave feedback on the service, and there were many positive comments. Feedback indicated people felt staff were kind, professional and helpful. It was noted people were made to feel at ease, no question was too much, and staff were willing to stay later to ensure the baby was in the best position for the scan. People liked being able to include those close to them by having them present for the scan. Staff told us when bad news was being given, appointment times were lengthened accordingly, and people had the option to leave via another exit to maintain their privacy.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

Staff respected and considered the individual needs of people and those close with them. Staff told us if treatment had to change for example from an abdominal scan to a transvaginal scan, often there was no additional charge.

Feedback from people was positive. The service had received 1,194 five star reviews (five being the top score). One person stated, “all staff were fantastic. Loved our conversation with the receptionist. All were patient and stayed later when baby wasn’t in the best position. Fantastic experience all round. Thank you so much everyone”.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were able to choose which package they were purchasing and were able to discuss this with a member of staff if required.

For baby scanning, the provider followed people’s choice on whether they wished to know the gender of the baby or not. The service allowed friends and family to attend the scan appointment. The service offered appointments in evenings and at weekends, when people and those close to them would typically not be at work and therefore available.

The sonographer always had trained chaperones attend the scan appointments.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff provided emotional support to people and those close to them to minimise their distress. The sonographer was trained in how to deliver bad news. People were positive about how staff communicated.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There were 2 members of staff employed by the provider and a self-employed sonographer. Staff said the team was very open and supported each other. Staff felt able to suggest ideas for improvement and felt listened to by the registered person. There were always 2 staff members present when people attended the clinics to ensure staff safety.